With the announcement that they would make linking to a PSN account mandatory for Steam users of “Helldivers 2”, the developers of Arrowhead caused a lot of conversation this week. As some players report, Steam has now also reacted and suspended the limit for playing time for refunds.
After the cooperative shooter “Helldivers 2” became one on both the PC and PS5 in the last few months the surprise hits of 2024, Arrowhead experienced its first setback this week.
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The studio announced that it would soon make it mandatory to link Steam and PSN accounts, which had initially been suspended due to technical problems. An announcementwhich was anything but well received by the community and has led to a lot of criticism and criticism in the last few days a review bombing led.
As several users report, those responsible at Steam have also reacted to this development in the meantime. The details concern the possibility of initiating a refund and having the purchase price refunded.
Playing time limit suspended for refunds?
Technical disasters like this one of “The Day Before” Except for once, refunds on Steam are usually only possible if users have not played a title for more than two hours. According to various users, Steam has decided to make an exception in the case of “Helldivers 2” due to developments in the last few days.
Due to the announcement that linking to a Steam account would become mandatory, users decided to request a refund. Even in cases where users played “Helldivers 2” for more than two hours, it was successful. As can be seen from one player's screenshot, the refund was approved even in cases where the game time was close to 100 hours.
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However, it is currently unclear whether refunds of this type are currently the rule for “Helldivers 2” or whether Steam made an exception in isolated cases.
Either way: On Steam, the announcement of the PSN requirement put an unpleasant dent in the success of the co-op shooter.
User ratings on Steam are now “mostly negative”
While “Helldivers 2” was one of the community favorites of 2024 so far, the wind changed this week. Last were the user ratings on Steam “Mostly negative”. Johan Pilestedt, the CEO of Arrowhead, recently spoke up and commented on the developments of the last few days.
“Well, I think it’s justified. I'm sorry to everyone for how this all turned out. I hope we can make amends and regain trust by continuing to provide a great gaming experience. I just want to make great games,” said Pilestedt.
As can be seen from SteamDB, Sony responded to the criticism of the last few days with a controversial step. Steam sales of “Helldivers 2” have been discontinued in regions where PSN is not officially available.
You can find the complete list of affected countries here.
We will of course keep you updated on further developments in this case.
Further news about Helldivers 2.
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