Not all digital game providers offer refunds, and those who do usually set hard boundaries.On Steam, for example, games can be returned if they were purchased less than two weeks ago and have been played for less than two hours.
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Star Citizen also offers refunds, also subject to conditions.For once, the boundaries seem to blur there, as the case of a player who played for hundreds of hours and still got his money back shows.
Although Cloud had explained at length to Imperium Games why they didn’t owe him any money, they were lenient and paid.
What happened?
The player BlueBackground
reported on Redditthat he spent a total of 274 hours in Star Citizen.But he was dissatisfied with the unfinished state of the game.
As a reminder: The gigantic space MMO is financed almost entirely via crowdfunding and has been in development for 13 years.The developers are making relatively regular progress, but have come under much criticism for constantly expanding their overall vision.As a result, there is still no date for a final release, which was originally supposed to take place in 2014.Star Citizen’s MMO share has been playable in heavily buggy pre-versions for years.
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Back to the player who, according to his own statements, had little fun in Star Citizen due to bugs and glitches.So he had requested a refund from Cloud Imperium.To his surprise, the money he had invested over the years came back in full.Along with a letter.
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What’s in the letter?
The player publish the content of the multi-page letter Imgur.Cloud Imperium therefore states that they are not obliged to provide any refunds.The terms of use on the website are clear.Anyone who does not return the game within 14 days of purchase is not entitled to a refund.
Nevertheless, one would have decided a part
to repay the money.However, according to the player on Reddit, all the money came back.He thanks the other users of the special refund reddit who would have helped him.
No comment function?
Since we had to deal with an immense amount of moderation in the comment section in the course of reporting on Star Citizen in the past, we are moving the discussion about this article to the GameStar forum.There you can discuss as usual from July 14th at around 09:00.