Gamingdeputy reported on April 23 that Xiaomi Motors officially released Xiaomi SU7 today to answer questions from netizens (Episode 26). The questions this time mainly revolved around the Internet rumor that “SU7 Max's front bumper paint peeled off two days after I picked up the car.” ” incident, as well as Xiaomi SU7 optimization issues that netizens are concerned about were answered.
Xiaomi Motors stated that it plans to gradually push some function optimizations to users starting from April 24, which mainly involves some function optimizations and is a small update. The first major version upgrade of Xiaomi SU7 after its launch will be announced OTA plan at the Beijing Auto Show.
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Gamingdeputy attaches Xiaomi’s original text:
There are rumors on the Internet that some users experienced paint peeling off the front bumper of their Xiaomi SU7 Max two days after taking delivery of the car. What is the problem?
After verification, the user's video contained inaccurate content. This user is not the first owner of the vehicle, nor has he picked up the vehicle for two days. The reason for the paint peeling was that the first car owner had a color-changing film installed on the entire car. After the user removed the film, the paint on the inner side of the bumper stuck and peeled off. This was not a factory issue.
The Xiaomi SU7 bumper adopts a three-layer spraying process of primer, topcoat and varnish, which ensures consistency with the car body color. However, if you apply/tear the film irregularly during use, it may cause damage to the paint surface. Please be aware. Thank you all for your attention and support.
Are there any safety hazards or regulatory risks when installing expansion accessories in the car?
At present, Xiaomi's official CarIoT in-vehicle smart devices and expansion accessories (including in-car mobile phone holders, smart dual dials, seat back tablet holders, central control screen physical keyboards, etc.) are strictly compliant. Relevant laws and regulations require that when driving a motor vehicle, objects that obstruct the driver's vision must not be hung or placed within the front and rear windows of the vehicle cab. Xiaomi's official related expansion equipment does not have the risk of blocking the driver's sight.
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Xiaomi SU7’s in-car expansion accessories have all passed crash, durability and other related tests. Taking the mobile phone holder as an example, the mobile phone holder installed through the 1/4-inch standard interface is more reliable and has passed all the rigorous sliding table collision tests. Therefore, it can be ensured that user safety is guaranteed to the greatest extent during normal use.
But we also need to remind you that please install the device according to the CarIoT vehicle smart device instructions and tighten the screws. In addition, previous issues of “Xiaomi SU7 Answers to Netizens” also reminded that when using the 1/4-inch standard interface on the right side of the instrument panel, please make sure that no one is sitting on the front passenger seat. When using the mobile phone holder, the mobile phone must be placed appropriately.
What kind of roadside assistance does Xiaomi provide for Mi SU7 users?
Xiaomi Auto provides users with official roadside assistance services (within China, excluding Hong Kong Special Administrative Region of China, Macau Special Administrative Region of China and Taiwan Region of China);
During the vehicle warranty period of Xiaomi SU7, if the vehicle cannot drive normally due to vehicle quality problems, users can contact the online service center through the Xiaomi Auto App exclusive service manager group or Xiaomi Auto App 400 one-click dialing to get 7 *24-hour emergency rescue service;
In addition, users who purchase Xiaomi Auto's official car service package and insurance products can also enjoy free 7*24-hour accident road rescue services.
For relevant service details and service product information, you can check Xiaomi Auto’s official website or consult Xiaomi Auto’s online service center.
Can the automatic parking function be turned off manually?
Currently, the automatic parking function of Xiaomi SU7 cannot be turned off manually, but users can achieve different automatic parking methods by setting slow mode:
Select Hold Stop: activate automatic parking after the vehicle speed drops to 0;
Select slow driving: After the vehicle speed drops to 0, press the brake pedal deeply to activate automatic parking. If you do not press the brake pedal deeply, release the brake and the vehicle will drive slowly at a speed of 6km/h, similar to idling of a fuel vehicle.
Tires are consumable parts with a 1-year warranty. Under what circumstances does it apply?
Tires are consumable parts and the warranty period is 12 months or 20,000 kilometers, whichever comes first. When quality problems arise due to defects in the design, manufacturing or raw materials of parts, the limited quality warranty period of genuine parts that are replaced free of charge at Xiaomi Auto Service Center shall be consistent with the remaining limited quality warranty period of the replaced parts and shall be replaced accordingly. The remainder of the component's limited warranty period ends at the end of the warranty period. For tire inspection and maintenance, please refer to the relevant sections of the user manual.
Can passengers use their mobile phones to control the car while in the car?
OK. If the passenger is using a mobile phone equipped with Xiaomi HyperOS system, he can first connect to the car hotspot (if he has purchased the physical buttons on the central control screen, he can use his mobile phone to touch the middle volume knob to quickly connect to the hotspot).
After the hotspot is successfully connected, swipe down from the top of the phone screen to find a car icon in the “Converged Device Center”. Click the car icon to view and control the vehicle's navigation, media, air conditioning, and seats in the pop-up window.
When your family or friends are riding in the car, they can easily and conveniently control the car, including adjusting functions such as air conditioning and seats, without downloading the Xiaomi Auto APP or requiring additional authorization.
Not only that, when passengers connect to the hotspot on the car, they can also cast the audio and video on their mobile phones to the car and share it with everyone in the car.
When will the optimization and improvements mentioned in the daily Q&A be pushed out?
Thank you all for your product suggestions on Xiaomi SU7 over the past 20 days. The daily “Xiaomi SU7 Answers Netizens' Questions” not only responds to everyone's questions as soon as possible, but our R&D team is also working non-stop to promote optimization work.
We plan to start rolling out some feature optimizations to users on April 24, including the following:
Fixed the issue where the electronic lock could occasionally not be unlocked through the charging gun button after the AC charging system entered the protection mechanism;
Optimize the charging logic and improve the charging compatibility of third-party brand charging piles;
Fixed the occasional failure of the door opening sound reduction function.
When you receive the update information pushed to you by your car, click[Update Now]or select[Settings]→[System]→[System Version]on the center console, or select[Vehicle]in the Xiaomi Auto App Enter version update.
In order to ensure a smooth update, please ensure that the remaining battery power of the vehicle is greater than 20% and in parking status before updating. Please park the vehicle in a safe place with good network conditions. The vehicle cannot be used during the update process. Please allow enough update time to prevent it from affecting your travel.
This function optimization is a small optimization version. The first major version upgrade of Xiaomi SU7 since its launch will be announced as an OTA plan at the Beijing Auto Show on April 25, so stay tuned.