Wildberries want to discourage illegal fees from buyers

Organization “Public Consumer Initiative” (PII) wants to force Wildberries to abandon the practice of charging funds for the return of goods. Moreover, even high-quality goods, for the return of which the site now sometimes charges a fee in the amount of 50 to 100 rubles.

The OPI appealed to Rospotrebnadzor and motivates its appeal with references to the norms of the law. The Consumer Protection Act regulates the return of quality goods. The buyer is obliged to reimburse the seller for the costs of return shipping, verbatim the corresponding excerpt from article 26.1 looks like this:

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand.

Based on this rule verbatim, the seller has the right to charge the buyer a refund of the return shipping costs only if the goods were delivered directly to the buyer (for example, the goods were delivered by a courier service or a person received them at the point of issue and then returned them) . If the product was at the point of issue and the buyer refused it even without receiving it, it is illegal to charge a return fee.

Rospotrebnadzor does not have the authority to interfere with the activities of trade organizations, and therefore cannot force Wildberries to stop charging for the return of goods. Buyers who believe that their rights have been violated can file a lawsuit, and when there are many such lawsuits, Wildberries may decide that it is not profitable to break the law and abandon this practice.