There is no Apple in Russia, but a normal warranty for equipment has appeared. How to find out if your device is eligible

Question Apple technology serviceimported into our country with the help of parallel imports, has recently been very acute. Up to a certain point, users could, at least for money, but repair those models that Apple had previously supplied to us on their own, and they had to contact the seller for a guarantee, which greatly complicated the procedure. It was recently announced that iPads and Macbooks cannot be repaired in Russia through official service centers at all, even for money. But there is still good news in all this negativity.

Now the iPhone in Russia can be serviced almost officially.

❗️ПОДПИСЫВАЙСЯ НА НАШ КАНАЛ В ДЗЕНЕ И ЧИТАЙ КРУТЫЕ СТАТЬИ БЕСПЛАТНО

diHouse, which imports Apple equipment to Russia under the parallel import mechanism, organizes full-fledged service support for all its devices. It includes both warranty and paid repairs. Let’s figure out how this will work and find out how to determine if your iPhone is under service from diHouse.

Apple Warranty in Russia

Apple warranty in Russia.  Paid repairs, such as screen and battery replacement, will be available even for new devices.  Photo.

Paid repairs, such as screen and battery replacement, will be available even for new devices.

Service maintenance of Apple equipment in Russia currently looks like this:

  • iPads and Macs cannot be repaired at authorized service centers, even if they were purchased before Apple left.
  • For paid repairs, those iPhone and Apple Watch models that were officially delivered to Russia are accepted. That is, everything except iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone SE 3rd generation, Apple Watch Series 8, Apple Watch SE 2nd generation, Apple Watch Ultra.
  • For warranty repairs, please contact your dealer.

Now diHouse is about to pull off a very interesting trick. The company undertakes the maintenance and repair of all models that it imported into Russia. Instead of going to the place where you bought any Apple device, you can directly contact a number of service centers with which diHouse has an appropriate agreement. It will be possible to take the device to the store, but they will simply ship it to the same service.

❗️ПОДПИСЫВАЙСЯ НА ТЕЛЕГРАМ-КАНАЛ СУНДУК АЛИБАБЫ. ТАМ КАЖДЫЙ ДЕНЬ ВЫХОДЯТ ПОДБОРКИ САМЫХ ЛУЧШИХ ТОВАРОВ С АЛИЭКСПРЕСС

In fact, everything will look like it was before. I came to the service center and received a repair or replacement of the device with a new one. But there is a small snag in this whole procedure. For warranty service, only that apple technology, which was delivered by diHouse. It will be possible to determine that your iPhone is from this company by a special sticker on the box with information about the smartphone and Diehouse logo.

Apple warranty in Russia.  This is the logo that will be pasted on the iPhone box.  Photo.

This is the logo that will be pasted on the iPhone box.

Surely everyone wants to know, but what about paid repairs? After all, what difference does it make whose iPhone is repaired if it is paid for by the owner. Most likely, at the first stage, only own devices will be accepted for this. But then you can hope for expansion. But this is just a guess. And how it will actually be, it will be possible to find out after the service starts in full force.

Where to buy an iPhone with a guarantee

Now it remains to find out where can i buy an iphone, iPad, MacBook and Apple Watch supplied by diHouse to the Russian market. The company has a large number of partners. According to official website

Here are just the biggest ones:

Where to buy an iPhone with a guarantee.  Svyaznoy is one of the partners of diHouse, and you can also find their devices there.  Photo.

Svyaznoy is one of the partners of diHouse, and you can also find their devices there.

  • Citylink.
  • Rostelecom.
  • Svyaznoy.
  • RBT.RU.
  • Know-how.
  • Online Trade.

As you can see, there are really popular stores on the list. And on Ozone you can buy Apple appliances from diHouse directly. I note right away that in some places you can find prices for Apple less than in popular stores. And since we recently talked about how to distinguish different versions of iPhones from each other and what to look for when buying, you can use our instructions and try to save money on buying a brand new one. Apple gadget. But if you still decide to seek iPhone with warranty from diHouse, then do not forget to look at the stickers on the box. If they are not on the box, then another distributor brought them and it makes no sense to go to diHouse partner services.

Apple Service Repair

In this situation, you need to determine whether you need a relatively official guarantee. Still, it is not Apple that will repair your devices, but the company that imports them into Russia. And the big question is what quality such a repair will have. At the moment, there are several options for the development of events: repair with cheap Chinese spare parts, which is very hard to believe in, and the use of original parts, as in the ASC, which seems to be the most likely. True, they will have to be imported using the same parallel import scheme, but with well-established supply chains, this will not be a problem. It is possible that devices will even be sent abroad for repair, where all manipulations with them will be done by Apple itself or its partners. We have reached out to diHouse for comment, but no response has yet been received.

Apple Service Repair.  For many, not only the guarantee is important, but also the possibility of paid repairs if something is broken by itself.  Photo.

For many, not only the guarantee is important, but also the possibility of paid repairs if something is broken by itself.

Although I would not be surprised that diHouse signs contracts with authorized service centers, which sooner or later will be left without direct contracts with Apple. They already know exactly how to repair the equipment of the company from Cupertino. By the way, personally, I would not overpay for an iPhone in large retail chains and chose some gray one. I’ve had six different iPhones in use since 2011, and none of them needed any repairs. Yes, now the iPhone XR is already asking for a battery replacement, but, firstly, the warranty for it ended a long time ago, and secondly, it can be done for money anywhere. Moreover, this is not my main smartphone.

❗️ПОДПИШИСЬ НА НАШ ЧАТИК В ТЕЛЕГРАМЕ. ТАМ СОБРАЛИСЬ ТОЛЬКО ИЗБРАННЫЕ ЧИТАТЕЛИ

But it is good that such a movement has begun. I bet that other large suppliers against the backdrop of diHouse will try to do something similar. Still, leaving a direct competitor with such an advantage in the eyes of the buyer will be more expensive. And for us as consumers, it only gets better. Over time the question Apple device repair will leave, and we can safely turn wherever we want, as it was before. Hope this happens very soon.